D.A.K Travel - Frequently Asked Flight & Travel Questions

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Book Flights on Aeroflot

Flights from Johannesburg to Moscow, Russia

Book Flights on Aerolineas Argentinas

Flights on Johannesburg to Buenos Aires, Argentina

Book Flights on Virgin Atlantic Airlines

Flights from Johannesburg to London, Uniteed Kingdom

Book Flights on South African Airways

Flights on South African Airways

Book Flights on Iberia Airlines

Flights from Johannesburg to Madrid, Spain

Book Flights on Air Canada

Flights from Johannesburg to Toronto, Canada

Book Flights on Air France

Flights from Johannesburg to Paris, France

Book Flights on Air India

Flights from Johannesburg to Bombay, India

Book Flights on Air Macau

Flights from Johannesburg to Macau

Book Flights on Air New Zealand

Flights from Johannesburg to Auckland, New Zealand

Book Flights on American Airlines

Flights from Johannesburg to New York, America

Book Flights on El Al Israel Airlines

Flights from Johannesburg to Tel Aviv, Israel

Book Flights on All Nippon Airways

Flights from Johannesburg to Tokyo, Japan

Book Flights on Asian Airlines

Flights from Johannesburg to China

Book Flights on British Airways

Flights from Johannesburg to London, England

Book Flights on Cathay Pacific

Flights from Johannesburg to Singapore

Book Flights on China Airlines

Flights from Johannesburg to Beijing, China

Book Flights on Delta Airlines

Flights from Johannesburg to Atlanta, U.S.A

Book Flights on Emirates Airlines

Flights from Johannesburg to Dubai, UAE

Book Flights on Gulf Airlines

Flights from Johannesburg to Kuwait City, Kuwait

Book Flights on Indian Airlines

Flights from Johannesburg to Mumbai, India

Book Flights on Japan Airlines

Flights from Johannesburg to Tokyo, Japan

Book Flights on LOT Polish Airlines

Flights from Johannesburg to Warsaw, Poland

Book Flights on Air Lufthansa

Flights from Johannesburg to Frankfurt, Germany

Book Flights on Malaysia Airlines

Flights from Johannesburg to Kuala Lumpur, Malaysia

Book Flights on Swiss Airlines

Flights from Johannesburg to Zurich, Switzerland

Book Flights on Thai Airlines

Flights from Johannesburg to Bangkok, Thailand

Book Flights on Japan Airlines

Flights from Johannesburg to Tokyo, Japan

Book Flights on United Airlines

Flights from Johannesburg to New York, U.S.A

Book Flights on Saudi Arabian Airlines

Flights from Johannesburg to Meccah, Saudi Arabia

Book Flights on VARIG Airlines

Flights from Johannesburg to Rio De Janeiro, Brazil

Book Flights on Vietnam Airlines

Flights from Johannesburg to Vietnam

Book Flights on Sri Lankan Airlines

Flights from Johannesburg to Sri Lanka

Destination Research

Need to research your travel destination? Wikitravel is a project to create a free, complete, up-to-date, and reliable world-wide travel guide. So far they have 13,000+ destination guides and other articles written and edited by travellers from around the globe.

Click here to visit Wikitravel

Google Earth combines satellite imagery, maps and the power of Google Search to put the world's geographic information at your fingertips. See your travel destination from the heavens!

Pre Booking

Q. If travelling abroad, how will I know about health requirements and visas for my destination country?

A D.A.K Travel consultant will advise you when making a booking whether there are any health requirements necessary as well as providing you with all the information necessary for obtaining the various visas. You may also contact the Netcare Travel Clinics for more health information concerning your destination. Netcare Travel Clinics can help you with all your travel health requirements.

Q. How long does my passport need to be valid for in order to travel abroad?

Your passport needs to be valid for at least 6 months upon your return to South Africa. In addition to this it is imperative that you have at least 2 blank pages in your passport when arriving at passport control anywhere in the world. The consequences of not complying with the above are; a) You could be denied entry to the country that you will be visiting. b) You could be sent back to your port of departure on the next flight.

Bookings & Ticketing

Q. What information will you need when I make a booking?

We will need the passenger’s full name as it appears in their passport, your contact details and if it is an international trip what kind of passport the passenger travels on in order for us to establish whether or not they will require a visa.

Q. When do I have to pay for my air ticket?

The airlines set rules as to when the latest time a ticket must be issued after a booking has been made with which we must comply. Every airline and every fare has a different rule If we do confirm the booking and commit payment by the deadline set by a respective airline, the fare is automatically cancelled by the reservation system and we would have to rebook the flights if possible. You may lose the fare originally quoted and your seats if the flight is full!

Q. Am I able to book my seats prior to departure?

Most airlines allow passengers and travel agents to pre-seat their clients, however, this is never guaranteed. Should there be an aircraft change or should the flights be re-scheduled, this information is discarded, and you are therefore never guaranteed of the seats reserved.

Q. Can I change my flights or cancel once my ticket has been issued?

Once again each airline has their own rules with regards to flight changes or cancellations. We advise you to always check what penalties there may be on the specific ticket you are purchasing.

Q. What happens to my air ticket if I did not fly for an unforeseen reason?

Depending on the rules of the ticket and the fare we would either hand it in for refund or you would be able to make use of it at a later stage.

Preparing for your flight

Q. What is the usual baggage allowance for economy class?

20kg.

Q. How do I travel with my golf clubs or other unusual items?

These items are treated as normal check-in luggage and therefore form part of your baggage allowance. Always ensure that your items are correctly packaged.

Q. How long do I need to be at the airport prior to departure?

For domestic flights – one hour before departure and between two and three hours for international departures.

Q. What items should I register with the South African customs authority when I leave?

Items such as jewellery (gold, diamonds etc.), cameras, watches, etc., should be registered at customs for re-importation so in the event that you are suspected of evading duties you do not run into any problems.

While you are travelling

Q. What happens if I fall ill or I am injured while travelling?

If you pay for your air ticket by credit card, you are automatically covered by standard insurance. Some credit card companies provide you with the option to purchase top up cover. Alternatively if you elect to pay your air ticket by cash, D.A.K Travel can offer you a fully comprehensive travel insurance policy.

Q. If I need to hire a car abroad, can I use my South African driver's licence?

The Automobile Association highly recommend that you get an International Driving Permit from them and take it with you abroad. Click here to visit the AA's website for further information.

South African Customs Allowances upon your return from abroad.

Q. What do I need to know?

Duty-Free Allowances -
Cigarettes: 200,
Cigars: 20,
Cigarette or pipe tobacco: 250g,
Wine: 2 litre,
Spirituous or other alcoholic beverages: 1 litre,
Perfume: 50ml,
Toilete water: 250ml,
Gifts, souvenirs and all other goods: R3000.00

A person under 18 is not entitled to tobacco, cigarettes or drinks allowances.

Currency control

S.A. Bank notes in excess of R5,000.00 will not be allowed back.
Flat Rate Assessment
You may elect to pay duty at a flat rate of 20% on goods up to a value of R12 000 over and above your duty-free allowances.

The following goods are fully dutiable:

Firearms, where absence from the Republic is less than six months.
Consumable goods of the same type but in excess of the quantity mentioned above
Goods for commercial purposes and goods carried on behalf of other persons.

Coming through Customs

Green Channel Only if you have no more than the duty free customs allowance, no goods for commercial purposes, no prohibited or restricted goods and no goods on behalf of others.

Customs charges

You will have to pay duty on any items which are over the limits.

SAA Voyager Questions

Q. Can I use Voyager miles for a one way journey?

Yes you can, but Voyager will still deduct 20 000 miles from you account as they do not have one way mileage option..

Q. Can I earn miles on my voyager number if my friends/ family members travel?

A Voyager member is able to earn miles in the following ways:

By making use of any Voyager partner such as other airlines, hotels, car rental companies, retail, financial services restaurants and telecommunication providers.
By travelling on SAA or any other code-share flight with SAA. The member of the Voyager programme needs to travel him/herself and this is the only way to obtain miles, by travelling.

You are however able to donate your miles earned to a friend or family member.